L A R R Y U T L E Y
503 NE 40th Avenue, Mineral Wells, Texas 76067 · (720) 252-4555 · luingolden@gmail.com
S U M M A R Y
An innovative, highly skilled information technology manager, experienced in integrating bottoms-up operations
skills and experienced with top-down financial management, product management, network infrastructure costavoidance,
systems engineering and technology engineering. Delivers integrated complex network systems
architectures and business process deliverables on time and within budget. Establishes trace-ability to the
business vision through executive goals and objectives, as a disciplined leader, who also lays the foundations for
the long-term success and profitability of an organization.
E X P E R I E N C E
SELF-EMPLOYED, Denver, Colorado
Consultant ..............................................................................................................................................................................2013-Present
· Led advanced network engineering Comcast/Charter/TW Cable integration team. Identified, assessed, and assigned consultant
team projects to project teams for Charter Communications.
· Provided consulting services for Kaiser Permanente network services headquarters.
· Developed financial business case analysis for lease vs. buy SBC, SRP, and VoIP network configuration upgrade from current
state.
· Assessed current state of voice network operations.
COMCAST CABLE, Denver (Greenwood Village), Colorado
Solutions Architect .....................................................................................................................................................................2010-2013
· Created and delivered Spock program for team-oriented, individual ownership and multi-level management controls of large
software delivery organizations to enhance new Agile process methodology delivery while driving decision-making down to
individual contributor level.
· Managed PE labor reporting for 2012 IRS tax credits.
· Held responsibility for financial planning, budgeting, forecasting, financial modeling, total cost of ownership, divisional KPI
design, modeling and reporting.
· Interfaced with executive and board levels across and through technology leaders and engineers, DBAs, analysts and
administrators.
· Coordinated product intake, product delivery velocity, product quality, product catalog and services catalog, enabling infrastructure.
· Facilitated business process improvement via methodical investigation, stakeholder interviews, analysis, review and
documentation of the business in terms of business functions and processes.
· Managed requirements development process through elicitation, analysis, specification and verification of multiple levels of
requirements, including business and stakeholder solution, as well as supported ongoing management of requirements.
· Managed NDA, MSA, SOW and vendor contracts, executive KPI reporting, Salesforce, Clarity, Oracle, Cramer, MelaSolv, IMS
and network cost analysis.
SELF-EMPLOYED, Denver, Colorado
Consultant ..................................................................................................................................................................................2005-2010
· Provided consulting services for Hawaiian Telecom in Honolulu, Hawaii; Telekom Malaysia in Kuala Kumpur, Malaysia; Telcordia
in Denver, Colorado; Axtel in Monterrey, Mexico; Cincinnati Bell in Cincinnati, Ohio; DU Telecom in Dubai, UAE; Neotel
Telecommunications in Johannesburg (Gauteng), South Africa; Deutsche Telekom in Reston, Virginia; and Sprint-Nextel in Reston,
Virginia.
· Developed documentation standard migration plan to wiki platform.
· Implemented new integrated converged network PMO and product delivery processes, budgeting, prioritization and delivery
standards processes.
· Created OSS and BSS domain implementation plans to deliver limited product delivery automation from product catalog
through carrier network to individual end-user’s CPE. Project-managed successful delivery.
Larry Utley, Page 2
· Served as advisor to OSS and BSS domain and business process transformation and for PMO support of national fiber
broadband network build-out.
· Launched eTOM, NGOSS, SID, Alcatel-Lucent, DSC, Huawei, Nortel equipment and software, network unit cost business
process management, inventory management, new SOC vision and new NOC vision for national monopoly ILEC, in addition to
listening, observing, and making numerous recommendations for modifications to follow best practices used in network
engineering, systems engineering, network operations, OSS and BSS domain management, as well as product and services
development business processes.
· Developed, configured, and wrote conceptual data reference models to integrate and mediate network back-office, frontoffice
and network management functions scattered across diverse client OSS systems. Planned MetaSolv data migration into
Telcordia’s Granite Xngresource and inventory management, assign and design, network engineer and order management
solutions for clients, including Cincinnati Bell and Axtel Wireless. Resolved fourth-level systems escalations.
· Audited service activation, network monitoring work streams, Nokia network elements and data objects, OSS system
configurations, and Nokia Managed Services’ business processes for Dubai, UAE, mobile network operator.
· Transformed OSS and BSS into international standard structures and processes, and enabled NGOSS infrastructure
development for wireless carrier.
· Managed engagement to develop IT functional architecture, capital budget forecasts, telecommunications business processes
at Levels One and Two, and created future state blueprint for landline carrier growth according to international standards for
CFO and CIO at landline carrier in Africa.
· Served as project manager for independent contract evaluations of IBM and VSNL outsourced OSS and BSS proposals.
· Created NGOSS program platform and road map for carrier achievement of new generation operational support systems
operating efficiencies, including shortened product development cycle intervals and multi-threaded reusability.
· Developed component and services level NGOSS deployment strategy to convert OSS vendors’ black box applications into white
boxes, using eTOM, TMF, SID, ITIL, business process decomposition and re-engineering, and network engineering and planning.
· Crafted training program for Oracle Financials deployment across North America for Pfizer and North American Services
Center in Memphis, Tennessee.
BEARINGPOINT, Greenwood Village, Colorado
Manager, Senior Consultant, Inventory Management Systems...............................................................................................2004-2005
· Documented Level One and Two systems interfaces to Granite deployment at Cox Cable. Conducted client interviews with
NOC, SOC, engineering, planning, billing systems, customer information systems, construction, trouble, fault and accounting
work groups, and analyzed each work group’s supporting systems’ interaction requirements for near real-time IP inventory
interactions for voice, data and video products.
· Completed well-formed orders for new Hawaiian Telecom product use cases. Identified gaps in processes for 800 services,
DS-1 and design services. Created Rational Rose work-flow documentation and Agile environment.
· Served as auditor for year-end financial report.
· Performed audit to ensure accuracy of MD project data included in corporate year-end financial report and corporate filings with
SEC. Led audit process, comprised of review and analysis of financial work sheets, to include ETCs, WIPs and binders for several
projects to identify potential errors created by incorrectly entered information or miscalculation of results. Coordinated with
project teams and contract analysts to identify gaps and to provide recommended corrective actions to reconcile errors found.
· Wrote and developed 46 Oracle 11i Inventory training documents for ProvenCourse.
· Developed network systems functional architecture map components for Qwest CIO covering entire network domain,
including provisioning, operations, maintenance, repair, performance, service orders, workforce administration, trouble
tickets, service catalog, dispatch, security, quality, activation, capacity, capEx, configurations, translations, assignments, NOC,
interconnection, transport, equipment, local loop, route mapping, fleet, circuits, paths, bandwidth and spectrum, switches,
EMS, NMS, supply chain, products, services, and numerous specific inventory sets. Targeted network technology domains,
including multiple ILEC (OSS) operating system clusters, direct broadcast satellite OSS, LD OSS and wireless OSS systems.
· Managed technical Carlyle Group developers and DBAs through development hardware acquisition, making environments
ready, code compilation, application configuration and GUI activation for legacy and Verizon and GTE AAIS network systems.
· Led core network systems that provided all non-POTs provisioning, activations, and dispatch, including circuit and trunk
provisioning, circuit and trunk management, network element systems management, work flows, DSL provisioning and
inventory management systems for Hawaiian Telecom.
· Developed road map for custom off-the-shelf applications and integration into multiple, next-generation RBOCs’ OSSs. Designed
back-office requirements to support inventory, trouble administration, fault management, performance management, work-flow
automation, and provisioning for emerging packet-based products. Delivered Cramer, Netcracker, Amdocs and Siebel RDBMS
systems, using Tibco integrated bus designs in Oracle and Sybase environments.
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GLOBAL NEXTGEN NETWORKS, Lakewood, Colorado
Consultant, Engineering, Product Planning, Accounting, Finance, Strategic Planning ............................................................2001-2004
· Wrote business and marketing plans for successful launch of manufacturing company engaged in filling of cans, bottles and
kegs for microbrewing industry.
· Managed ILEC revenue assurance project to evaluate equipment and process inventories’ status, provide business plan
analyses and provide consulting services for acquisition and integration of previously unbilled CABs revenue opportunities.
Found over $1,000,000 in billable revenues per class five central offices.
· Created IT and telecommunications strategy for 59 state government departmental CIOs.
· Generated plans for product planning, product positioning, manufacturing operations, relational database management of
component and subsystem assets, versions, and releases, product life-cycle management plans, customer support, system
sources, versions and releases, product life-cycle management plans, and system test plans.
· Managed Verizon system escalations for CAFÉ, TIRKS, CABs, RequestNet, VETs, SOP, WFA, Telcordia, and miscellaneous OSS
processes and systems.
· Provided input to business plan and contributed to angel-round funding solicitation for pre-IPO optical switch manufacturer.
· Used knowledge of Sonus, Broadsoft, softswitch, TNT, CVX and IP routing protocols to include MPLS, OSPF, RIPO, BGP and
Gate-D, BGP, MGCP, PONs, SIP, SS7, INET, Netcracker, Granite, MetaSolv, Remedy, Netcool, HP Openview, Siebel, Amdocs,
Keenan, Tibco, IMS, Oracle, Lucent, Sylantro, Perl and Clarify.
A D D I T I O N A L E X P E R I E N C E
TELEGLOBE, Carrollton, Texas, Director, OSS Integration, Networking Engineering, 1999-2000.
Implemented relational database
project applications for automation of inventory, fault management, performance management, trouble administration, customer care
and billing, as well as provisioning work-flow processes. Oversaw BSS, ERM and CRM development and operations. Created,
architected and directed data warehouse deployment of OSS to initialize common database for network facility management,
improving service order and work flow throughput velocity, database 67K physical Nortel, Tellabs, Ascend, Cisco, Lucent and Alcatel,
asset elements plus logical path inventories and hierarchies, integrated automated trouble management process and initialized number
administration practices.
QWEST COMMUNICATIONS, Denver, Colorado, Senior Manager, Strategic Network Planning, 1997-1999. Led business practices
and staff to integrate leased access networks, fiber backbone and IP networks, billing, provisioning, data records, surveillance and
maintenance systems for new marketing initiatives. Engineered vendor OC-192, OC-48, OC-12, OC-3, and STS-n fiber-optic terminal
equipment, VoIP networks, network management (CORBA) services, and network management systems. Developed, negotiated and
implemented optical interface and signaling strategies with local exchange carriers to reduce provisioning intervals within strict
network security parameters at physical transmission, logical circuit, application and business layers of OSI protocol stack and SOA.
SPRINT, Overland Park, Kansas, Senior Network Technical Engineer/Manager, Network Planning, Network Engineering, Product
Management, Project Management, 1987-1997. Served as member of office of technology assessment, evaluating FOTS, WDM,
DWDM, routers, bridges, SS7, ATM, Frame Relay, VoIP, ISDN, PRI, IP, QoS, SOA, OSI protocol stack, hubs and switches for network
integration. Designated key strategic network engineering employee. Managed and organized access interconnection issues as well as
engineers, analysts and administrative personnel. Led product concept development, market planning, product positioning, pricing,
product life cycle, promotions and product rollout activities 800, 911, switched data services, managed network services, TCP and IP, T1
and OCn.
TMC, Oakbrook Terrace, Illinois, Vice President, 1983-1987. Managed long-distance resale companies and call centers. Installed 83
large-scale PBX systems throughout U.S. Oversaw direct sales, earning national sales leader recognition.
E D U C A T I O N
UNIVERSITY OF MISSOURI, Columbia, Missouri, M.B.A., 1991
VANDERBILT UNIVERSITY, Nashville, Tennessee, B.S., Business Administration and Mathematics, 1977
T E C H N I C A L S K I L L S
Larry Utley, Page 4
COTS, OSS, BSS, OSS and BSS, Program Management, Project Management, Product Management, Services Management, SDLC,
Network Cost Management, Access Services Management, KPI, Dashboards, Oracle, RDBMS, Clarity, Salesforce, Netcracker, Crystal
Reports, Granite, MetaSolv, Eftia, Openview, Remedy, PeopleSoft, Siebel, Fiber-Optics, Cisco, Corning, NEC, Telcordia, eTOM, TMF,
TMN, ITIL, NGOSS, SID, ILEC, IXC, LEC, IMS, CABS, TIRKS, SIP, Architect, Engineer, Planning, Forecasting, Modeling, Business Analysis,
Systems Engineering, CRM, EMS, NMS, EMS and NMS, Agile, Technology Engineering, Delivery, Assurance, Business Objects,
Wholesale, Telecom, Carrier, Finance, Wireless, SME, Work Flow, Process, Cable, Satellite, Modem, Customer Experience Software,
Road Map, Budget, Timeline, Schedule, Microsoft Office Suite including MS Project, MS Access, system architecture and design for
business processes, data, workflow, logical processes, hardware and operating system environment, interfaces, checks and controls,
outputs, technical application reviews, integration solution, QA, service assurance, trouble tickets, ESB, Tibco, MQ, billing, rating,
invoicing, closing, cash-flow modeling, budget, profit, margin, audit, vision, goal, task, optimization, routing, switching, customer
premises, RF, NOC, provisioning, assignments, activation, BeRT, Central Office, IOF, trunk groups, translations, ISP, OSP, waterfall,
DWDM, principal, DACS, Ciena, Fujitsu, Radius, RUP, Keenan Arbor, SIP, SBC, SRP, VoIP, Crystal Reports, SOW, metadata
management, proof of concept, FiOS, GPON, OLS, NFV, SDN, Ethernet, TR-069, TR-111, IMS subprocesses: Cx, Gm, Rf, Sh, Ut, CSCF,
BGCF, SIP, ISUP.